Privacy Policy

We may collect personal information and project-related information that you voluntarily provide or that is reasonably necessary to operate our business and provide services. This may include:

• Name
• Phone number
• Email address
• Mailing address
• Service address or property address
• Billing information and payment-related details
• Pool, spa, and property details
• Photos, videos, and project notes submitted by you or collected during service
• Communications you send by phone, text, email, website form, or other contact method
• Estimate, scheduling, invoice, and service history
• Device, browser, and website usage information collected through standard website tools, cookies, or analytics, if applicable

We may use the information we collect to:

• Respond to estimate requests, service inquiries, and booking requests
• Schedule, confirm, reschedule, and coordinate appointments
• Communicate regarding projects, estimates, invoices, payments, and service updates
• Provide leak detection services, diagnostic reporting, and related customer support
• Process payments and maintain billing records
• Send job reminders, appointment notifications, invoice notices, service-related follow-ups, and customer support messages
• Improve our website, communications, services, and internal operations
• Maintain business records and comply with legal, regulatory, accounting, insurance, or safety requirements
• Protect our business, staff, customers, and systems from fraud, abuse, misuse, or unauthorized access

If you contact Aquatrace by phone, text, website form, or other communication channel, you consent to receive communications from us related to your inquiry, estimate, appointment, job status, invoice, payment, customer support, and related service matters.

Message frequency may vary depending on your interactions with Aquatrace and the status of your project.

Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive text messages is not a condition of purchase.

Aquatrace does not sell your personal information.

We may share information only as reasonably necessary to operate our business, provide services, process payments, comply with law, or protect our rights. This may include sharing information with:

• Payment processors and financial service providers
• Scheduling, invoicing, CRM, website, communication, or field service software providers
• Email, phone, hosting, storage, and technology service providers
• Third-party contractors or referral partners when requested by you or when necessary to coordinate a separately approved service
• Insurance providers, legal counsel, accountants, or professional advisors
• Government, regulatory, or law enforcement authorities when required by law or legal process

We do not share mobile opt-in data, text messaging consent, or personal information collected for text messaging purposes with third parties or affiliates for their own marketing or promotional purposes.

Our website may use standard cookies, analytics tools, server logs, or similar technologies to understand website traffic, improve performance, monitor security, and improve user experience. These tools may collect information such as browser type, IP address, device type, approximate geographic region, pages viewed, and general website interaction data.

You may be able to limit certain cookie or tracking functions through your browser settings. Disabling some features may affect website functionality.

Aquatrace takes reasonable steps to protect the information we collect using administrative, technical, and physical safeguards appropriate to the nature of our business. These safeguards may include secure software platforms, password-protected systems, restricted access, payment processing through third-party providers, and other industry-standard security practices.

However, no internet transmission, website, software system, phone system, or data storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We may retain personal information, communication records, service records, payment records, project notes, photos, videos, and related business documentation for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and operate our business.

Subject to applicable law, you may request that we:

• Update or correct inaccurate information
• Provide general information about the personal data we maintain about you
• Delete certain personal information, where legally permissible
• Limit or discontinue certain communications

We may need to retain certain information for legal, accounting, payment, insurance, operational, safety, or recordkeeping purposes even if a deletion request is made.

To make a privacy-related request, contact us using the contact information listed below.

Our website, communications, or documents may contain links to third-party websites, software providers, payment portals, or service partners. Aquatrace is not responsible for the privacy, security, or content practices of third-party sites or services. You should review the privacy policies of those third parties separately.

Aquatrace's website and services are intended for adults seeking residential or commercial pool and spa leak detection services. We do not knowingly collect personal information from children under thirteen (13) through our website for independent use. If you believe a child has submitted personal information to us, please contact us so we can review and address the matter appropriately.

Depending on your state of residence, you may have certain privacy rights under applicable law. Aquatrace will review and respond to reasonable privacy requests in accordance with applicable law and the nature of our business records, services, and legal obligations.

Aquatrace may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service platforms, legal requirements, or communication methods. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website or continued interaction with Aquatrace after updates are posted indicates acceptance of the revised policy.

If you have questions about this Privacy Policy, want to update your information, request deletion where applicable, or ask about communications preferences, please contact: